Bad ebay seller

blikum

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I purchased what was advertised as a ludwig snare drum on ebay. It has a red white and blue wrap. The pics weren't very good and neither was the description, so I guess I'm to blame for buying it. I get the drum and first thing I notice is that is has 2 snare side hoops. The "wrap" is more like a textured wrapping paper. The blue olive badge is "installed" very haphazardly. And get this, I start do disassemble it and find out that it's a steel shelled drum. I haven't contacted the seller yet, I'm not even sure what to say to him. The sellers ebay name is zachgabe. I'll keep the drum, I put a new head on and tuned it up and it doesn't sound half bad, I just wish all these issues were disclosed in the description. I'll chalk this one up to live and learn. Here's one of the ebay pics...

s-l1600.jpg
 

blikum

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Why not use your right as a buyer to open a return case and get a refund?
Honestly, it's a bit of a hassle for me. I don't have a lot of time to deal with shipping it back. Just wanted to share the bad ebay seller info. And FYI, he does have another bogus Ludwig drum listed for sale right now.
 

squidart

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As a service to unwitting potential buyers I would do as Steven suggested. And give negative feedback with the deception clearly stated.
 

ThomFloor

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What a scam...how do people sleep at night?
 

Rockin' Billy

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I’ll put a vote in for get your money back through eBay. I would try to make the time in your schedule to do so if any chance to. I don’t believe it’s a case of live and learn, I believe it was deception. Not fair.
 

blikum

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I hear you guys loud and clear. I will probably see about getting a refund. I have tried to contact ebay to report him. Why does ebay make it so difficult to contact them?
 

JazzDrumGuy

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Hate to be a jerk here but the listing clearly says "Steel" shell.......see the photo and circled area. The photos show a wrong butt plate, a funky throw (at least the bottom of it) and all signs point to import. It's questionable but I am pretty sure that is not an original B/O pointed badge drum (the badge is B/O pointed)

What did you think you were buying??? I don't know if this was misrepresented....
Ludwig snare.jpgLudwig snare2.jpg

If it was, and I've had this issue, I send one email setting forth the issues and sometimes photos. The last three times I've had issues (one a Rogers tom that was simply wrongly listed, one a Gretsch tom with undisclosed issues; and one a Rogers snare with damage seller "wasn't aware of" and maybe caused during shipping), I got the Rogers tom returned with a full refund and the seller agreed to pay shipping back, the Gretsch tom the guy gave me a very significant refund so that was acceptable, and the third one, the guy gave me a decent enough refund to justify keeping an repairing it. In the 2nd and 3rd cases, there were "no returns" per the auction listing.

My tip is once you get an item that is bad/wrong/damaged/whatever, just keep the box and stuff in the event you need to return it. I have had good luck with eBay on other returns even when not allowed by the seller. But you have to document it well, take photos if needed and yes, it takes a little time/effort, but it works.

As an aside, if it's a steel shell (with no center bead), is that even a B/O badge drum? Either a Standard snare or possibly/likely an import white/black badge - which would for sure warrant a return as a misrepresented item!
 
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Beefsurgeon

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Copy/pasted the ebay description below. Aside from the two snare-side hoops(WTF?) it seems like he was technically honest about the components. Not so sure that you can sell an item as "new" when you've performed end-user modifications like this though.

Item specifics

Condition:New other (see details): A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, ... Read more
Size: 14 inch
Modified Item: Yes
Model: Ludwig
Country/Region of Manufacture: United States
Material: Steel
Brand: Ludwig
Modification Description: Custom Wrap and vintage Blue/Olive badge
UPC: Does not apply

This is a new Ludwig snare drum that has a custom wrap, classic badge, and classic muffler added.
 

blikum

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I send one email setting forth the issues and sometimes photos. The last three times I've had issues (one a Rogers tom that was simply wrongly listed, one a Gretsch tom with undisclosed issues; and one a Rogers snare with damage seller "wasn't aware of" and maybe caused during shipping), I got the Rogers tom returned with a full refund and the seller agreed to pay shipping back, the Gretsch tom the guy gave me a very significant refund so that was acceptable, and the third one, the guy gave me a decent enough refund to justify keeping an repairing it. In the 2nd and 3rd cases, there were "no returns" per the auction listing.

My tip is once you get an item that is bad/wrong/damaged/whatever, just keep the box and stuff in the event you need to return it. I have had good luck with eBay on other returns even when not allowed by the seller. But you have to document it well, take photos if needed and yes, it takes a little time/effort, but it works.

As an aside, if it's a steel shell (with no center bead), is that even a B/O badge drum? Either a Standard snare or possibly/likely an import white/black badge - which would for sure warrant a return as a misrepresented item!

It's definitely not a B/O badge drum. Seems to be an overseas drum of some sort.
 

blikum

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Nice catch. Could be a technicality. Honestly, I saw the wrap, never crossed my mind that it might of been a steel shell. I should have asked questions, but I didn't. We'll see how ebay responds.
 

JazzDrumGuy

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Well, I had that happen when someone listed the shell on a pre-serial KB snare as "brass" and it turned out NOT to be brass. He said well it's still a great drum for a great deal - WTF is that BS excuse????

I got a full refund and he also paid for s/h back on a legit threat of reporting it to eBay to start a refund..........
 

Rich K.

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I hear you guys loud and clear. I will probably see about getting a refund. I have tried to contact ebay to report him. Why does ebay make it so difficult to contact them?
It's really easy to contact Ebay. Call them and they usually pick up quickly or call you right back. I've been shocked at how easy it's been.
 

EvEnStEvEn

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If the description states "Ludwig" but you suspect the metal shell isn't a Ludwig, then you're completely justified in filing a "Not as described" complaint against the seller and entitled to a refund.
it's a simple process to complete.
 

Tama CW

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You don't have contact anyone to get a return/refund going. No permission is needed. If you're unhappy and deception or a lack of honesty was involved....fill out the request for return form. It cannot be ignored by the seller.

Just open up your purchase listing and click "I want to return this item." You will be asked a reason why. "Not as described" and other choices can be selected. Just point out the key problems and the deceptive listing....be detailed....list everything. State your case on why the listing was deceptive and not properly described....potentially fraudulent. Odds would suggest Ebay will side with you and authorize the return, even if the seller is unwilling or disagrees. It doesn't matter. A return shipping document will be provided. All you have to do is print it out, slap it on your package, and drop it off at the shipper. Very simple.

Mention the seller's other listing. And look back at their sold listings and check for other problems. It will only help...and show a pattern of deception. Get the old head back on. Don't say you initially changed it out. Just removing a head can be grounds for the item no longer being as delivered....and you lose your case.
 
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JOE COOL

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excuse me while i drift because my post here is not specific to drums or drum parts but ebay in general.

over the years i have purchased hundreds of items on ebay,.
there have only been a couple of times there was a problem and in every case after i reached out the seller made it right.

a couple of months ago i had a e bay incident that very much surprised me.
i purchased a victorinox watch and when delivered it didnt fit my wrist allowing me to close the strap.

i contacted the seller who had and a long ebay history that showed he sold in volume and had next to perfect ratings.
i informed him it didnt fit my wrist and that i would pay for insured return shipping . he told me no good since his ad stated no returns,which i was aware .
but then he also said that he would no longer be able to sell it as new and would take a loss,which bothered me,
since i had not removed any tags or protective coverings just simply removed it from the case to try on for size.

that bothered me enough to contact him again to inform him i was giving him another opportunity to resolve this, which he ignored after me sending him 2 emails.
i then contacted ebay and made my case not thinking they would decide in my favor but more that i had nothing to lose.
they informed me that since seller didnt include the sizing of the watch strap they would issue me a refund.
i then asked if they or the seller would also cover return shipping, and much to my surprise they told me keep the watch you dont need to return it.

now this was a $400. watch and im assuming the seller didnt take that loss e bay did, i just dont know how or why.
i would have been happy just getting a refund, instead i got a refund and a watch . i took a part of that refund to purchase a new leather strap that fit.
look i was more then satisfied with the outcome, still i have a few questions to better understand the process, and it would be helpful for others here as well.


if its ebay taking the loss, do they have insurance to cover those losses or do they self insure. because the policy seems overly generous to the buyer.

if a seller states no returns does that have any legal weight with ebay, and could that have possibly been a factor in why they informed me i dont need to return it,
since it was ebay and not the seller who covered it. and would ebay do this because the seller stated no returns,or that he could no longer sell the item as new and would take a loss.

when ebay rules against a buyer can paypal then offer the buyer any assistance. if not can the credit card company used to pay paypal overrule any paypal decisions.

or are ebay and paypal one in the same when it comes to making decisions for or against when they examine buyer seller conflicts. or can they each come to a different conclusion.
 
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Olderschool

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excuse me while i drift because my post here is not specific to drums or drum parts but ebay in general.

over the years i have purchased hundreds of items on ebay,.
there have only been a couple of times there was a problem and in every case after i reached out the seller made it right.

a couple of months ago i had a e bay incident that very much surprised me.
i purchased a victorinox watch and when delivered it didnt fit my wrist allowing me to close the strap.

i contacted the seller who had and a long ebay history that showed he sold in volume and had next to perfect ratings.
i informed him it didnt fit my wrist and that i would pay for insured return shipping . he told me no good since his ad stated no returns,which i was aware .
but then he also said that he would no longer be able to sell it as new and would take a loss,which bothered me,
since i had not removed any tags or protective coverings just simply removed it from the case to try on for size.

that bothered me enough to contact him again to inform him i was giving him another opportunity to resolve this, which he ignored after me sending him 2 emails.
i then contacted ebay and made my case not thinking they would decide in my favor but more that i had nothing to lose.
they informed me that since seller didnt include the sizing of the watch strap they would issue me a refund.
i then asked if they or the seller would also cover return shipping, and much to my surprise they told me keep the watch you dont need to return it.

now this was a $400. watch and im assuming the seller didnt take that loss e bay did, i just dont know how or why.
i would have been happy just getting a refund, instead i got a refund and a watch . i took a part of that refund to purchase a new leather strap that fit.
look i was more then satisfied with the outcome, still i have a few questions to better understand the process, and it would be helpful for others here as well.
Wow....let me ask the obvious....are you absolutely sure it's not a knockoff and that's why the seller didn't want it back. I don't know a thing about watches...just wondering?
 

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