You are going to go by one story on the internet that happened 12 years ago? I have had exceptional customer service with Mapex. I have 7 of their drum kits. I have had a few problems over the years that were always taken care of.Hearing that Mapex won't stand behind their products, tells me that their products are engineered to fail.
Apparently, you value the negative experience of one forum member from 12 years ago more than you do the much more recent experiences of the many forum members who have had very positive experiences. You can choose to live in the present or the past; it's up to you.This forum is where we drummers share our experiences. One drummer had a very bad experience with Mapex. Think about how much better Mapex's reputation would be if there were no bad experiences listed here. Also think how little it would have cost them to do the right thing at the time, but they choose to let their reputation take a hit. It's been over 12 years and their reputation is still getting hit by that one decision. I value the experience of everyone.
i still have a Mapex ProM kit along with yamaha kits and gretsch. i grabbed the mapex fusion kit natural for like $325 local. superb kit. then i was looking for a jazz kit and again local grabbed 4 piece with snare natural for $325 with hardware and cymbals. then local again a bonham setup 24, 13, 16 , 18. i really wanted the 18 so get that for $300 natural finish. all in great shape. so for $1000, i have a monster kit (some of it is stored away) thats sounds great.I have owned two Mapex sets, a Pro M and a Mapex meridian maple. Both were very nice. I remember the Pro M as having really great tom sounds. The Meridian I did not use much as I had a chance to resell at a profit. I did not care for the 8 lug 22x18 bass drums (too deep), but that was a factor of the size and the fact that they were not 10 lug drums, not the fault of Mapex.
The Meridian was especially nice, with thin maple shells and a great finish.
Back in the day I ran a small drum dept in a local music store and we were a Mapex dealer. We got in a special order 20-12-14 Saturn kit into the store that I took out on a gig or two and it was GREAT. Shoulda bought that set. The Saturn stuff is VERY cool, maple with an inner ply of Walnut.
I still have a Mapex meridian maple snare (20 lug!) that is a good concert/rudiment drum. Got it for a song.
The new Mapex Mars all birch stuff looks really good. They have a 20/10/12/14 kit that I have lusted over lately. Check em out. I love that little 14x12 8 lug floor tom!
here's a link: https://www.lonestarpercussion.com/...MItp-_v-yf6wIVUPDACh1WQAneEAQYDSABEgLjNvD_BwE
DISCLAIMER: I do not work in a music store! I am totally retired! Yay!