Good carma for you! Your nieghbor should report this experience to the dealership general manager (not the service manager), and advise that he won't be coming back.Completely off topic, but I wanted to share this in case it may help somebody.
Since the pandemic started, my day job has turned into "work from home" and there are zero gigs, so to pass the time, I've started helping some neighbors with car repairs. I've always loved working on cars and it gives me something to do on the weekends and evenings. One of my neighbors has a 2009 VW Jetta that the power steering had failed on. ABS, check engine, and stability control lights were on in the dash. He went to the dealership and was told he needed to have the steering rack replaced. $2,300 for parts and $700 in labor.
He asked if I would take a look at it. I hooked up my scan tool and there was "no communication" to the electrical steering system (these cars don't have a pump and fluid) from the ECM. I decided to check the "easy" stuff first. Fuses were all good. I started checking the wiring harness for the rack and pinion. The ground was slightly corroded but not loose. I removed 8 screws to remove the air box and 2 bolts that held the ground wires to the body, scrubbed the ground eyelet with a wire brush, and hit it with some dielectric grease. I then reset the steering angle sensor and cleared the codes. Fixed. Working perfectly in less than 30 minutes. $3,000 bucks of pure theft, avoided.
ALWAYS get a second opinion when dealing with car repairs...