Trouble with DTX 400 touch app

Btown

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Picked up an DTX400 kit a few months back. Decided to finally give the Touch app a try. So far no luck...

I've connected it to my phone using a USB-A to USB-B adapter, connected to my USB-A to USB-C cable. For some reason the app never registers a connection to the kit. I've tried a few different things, factory reset the kit, checked permissions on my phone (only permission for the app is storage use), uninstalled and reinstalled the app. Still nothing. The window that's supposed to pop up asking if you want to access the device never appears. It's as if the phone isn't even connected.

Haven't found anything online regarding similar issues. Not sure what else to try.
 

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