- I hear you, but if I wanted to fix a problem, the first place I'd hit would the the vendor, then, if necessary, the manufacturer. They might well be proactive in resolving your concern. If neither worked, I'd go public - and I'd have additional evidence of non support to relate.Wow! So much for trying to warn fellow drummers of a potentially faulty product. Didn’t expect a bunch of aggressiveness.
I (the customer) have to waste hours of my time ordering and resolving this and these companies couldn’t spend a mere 2 seconds looking at what they are selling? That is indefensible- and any arguments to the contrary are indicative of what has become endemic in our society- that it is ok to sell garbage and rip off consumers. Go ahead and waste your time and money, don’t waste mine with your weak attempts at defending gross incompetence.