- Jan 1, 2014
- Reaction score
- Columbus, OH
the point is branding 1 item bad and saying the entire product and company is trash. I’m not debating he received a bad item. Everyone will turn out a subpar item from time to time. The issue is with trashing a company before even giving them an opportunity to correct it.You are taking this personally. I am pointing more at the terrible product from innovative percussion. Companies that put out a badly made product such as this from innovative percussion deserve the bad reputations they create for themselves. People that try to silence details have their own agendas. Bad products equals bad reputations. innovative percussion put out a bad product and the buyer still has not received his money back. That is the point. Who has the money.
If they refuses to correct it and deny that it is a defective product then people deserve to be warned.
I literally just bought a “new” used drumset from a major retailer who sent it to an apartment I lived at 15 years ago without requiring a signature. I had to essentially go steal it back from the doorstep halfway across town to prevent it from going missing and I then worked with the company to give them an opportunity to make it right. They gave me a very good price on an already deeply discounted matching snare drum for the set. They were very polite and apologetic through the entire process to make it right.
I understand that sometime there are issues that occur and I will put more weight behind how a company treats me in the process to resolve it than to swear to avoid a company and product completely before even attempting to speak with them to address the issue.
I also believe it completely fair to wait to provide a review of companies and products at the end of the process when all information is known.